BOUTIQUE
  • Home
  • Sleep
    • Sleep apnea and risks
    • Snoring
    • Insomnia
    • CPAP Therapy
    • FAQs
    • Referral PDF
  • Services
    • Sleep Apnea Services
    • Home Sleep Test
    • In-lab Sleep Test
    • CPAP Treatment
    • CPAP Machine Rental
    • CPAP Care for Life
    • Free distilled water
  • Online Boutique
    • Liquidation
    • Promotions
    • CPAP Machines
    • CPAP Masks
    • CPAP Parts and Supplies
    • CPAP Accessories
  • Careers
    • Careers
    • About Us
    • Testimonials
  • Contact Us
    • Châteauguay
    • Delson
    • Laval
    • Longueuil
    • Mascouche
    • Pointe-Claire
    • Valleyfield (Centre médical des Bâtisseurs)
    • Vaudreuil
    • Chambly
    • Valleyfield (Havre Santé)
  • Blog
    • All posts
    • Video FAQs
  • FR
  • CALL US: 1-800-727-8748
  • FR
Apnea Health
  • Home
  • Sleep
    • Sleep apnea and risks
    • Snoring
    • Insomnia
    • CPAP Therapy
    • FAQs
    • Referral PDF
  • Services
    • Sleep Apnea Services
    • Home Sleep Test
    • In-lab Sleep Test
    • CPAP Treatment
    • CPAP Machine Rental
    • CPAP Care for Life
    • Free distilled water
  • Online Boutique
    • Liquidation
    • Promotions
    • CPAP Machines
    • CPAP Masks
    • CPAP Parts and Supplies
    • CPAP Accessories
  • Careers
    • Careers
    • About Us
    • Testimonials
  • Contact Us
    • Châteauguay
    • Delson
    • Laval
    • Longueuil
    • Mascouche
    • Pointe-Claire
    • Valleyfield (Centre médical des Bâtisseurs)
    • Vaudreuil
    • Chambly
    • Valleyfield (Havre Santé)
  • Blog
    • All posts
    • Video FAQs
  • FR
Menu
  • Home
  • Sleep
    • Sleep apnea and risks
    • Snoring
    • Epworth Sleepiness Scale
    • CPAP Therapy
    • FAQs
    • Referral PDF
    • The Evening Star
    • Testimonials
  • Services
    • Home Sleep Test
    • In-lab Sleep Test
    • CPAP Rental
    • CPAP Treatment
    • CPAP Machine Care for Life
    • Free CPAP Check-Up
    • Free distilled water for your CPAP machine
  • CPAP Products
    • Travel CPAP promo
    • CPAP Machines
    • CPAP Masks
    • CPAP Parts and Supplies
    • CPAP Accessories
  • Why AS?
    • About Us
    • Our Team
    • Careers
    • Testimonials
  • Our Blog
  • Video FAQs
  • Contact Us
  • FR
  • EN

Important Recall from Philips Respironics

By : Apnée Santé | Last modified: July 8, 2021 | Everything CPAP
recall blog list thumb en
Philips respironics recall on CPAP and BPAP machines

Philips Respironics has issued a voluntary recall notice for the Dreamstation 1, SystemOne and Remstar CPAP devices

On June 14th 2021, Philips Respironics issued a global recall notification for some of its CPAPs, BilLevel PAPs and ventilators “out of an abundance of caution” due to possible health risks associated with sound-proofing foam in the machines. Rest assured that Philips has issued this recall voluntarily, and the complaint rate for affected devices is only 0.03%.

At Apnea Health, every effort is being made to find ways to assist and support you. Your health is our number one priority. We’re monitoring the situation very closely, and updating our customers via this blog, our newsletter, Facebook Live videos and by snail mail.

Register your device on Philips’ recall website

By registering, you’ll be given priority in any actions Philips takes and you’ll be provided with all the necessary information.

Register your device

What you need to know about this recall and how you might be impacted:

  • What happened?
  • We’re here to help
  • What devices are affected?
  • What devices are NOT affected?
  • How to determine if your device is recalled?
  • Will the devices be repaired or replaced? How long will it take?
  • What is the international respiratory medical community advising for patients?
  • What’s Apnea Health is doing about the recall?
  • Global shortage of CPAP
  • Can I buy or rent a CPAP presently?
  • Register for stock availability and receive a quote
CPAP News

What happened?


On June 14th 2021, Philips Respironics issued a global recall for some of its CPAP and BPAP devices “out of an abundance of caution” due to possible health risks associated with sound-proofing foam in the machines. Although there’s a low complaint rate (0.03% in 2020), Philips is initiating a voluntary recall to ensure patient safety.

The recall is associated with foam that’s used to make the devices quieter. According to Philips, the foam “may degrade into particles which may enter the device’s air pathway and be ingested or inhaled by the user, and the foam may off-gas certain chemicals” that may be toxic and can irritate airways, cause headaches and possibly carry cancer risks.

They also say the foam degradation may be exacerbated by the use of ozone cleaners, and high heat and high humidity environments.

See news release

doctor talking to a patient

We’re here to help


Since the news broke of the Philips CPAP recall, many customers have let us know they’re frustrated and concerned, and we completely understand. Apnea Health, true to its service commitment, has mobilized to answer your calls, emails and chats. We’re also keeping you updated on this page and by Facebook Live and YouTube.

We recognize the importance of continuing your treatment without interruption. Even with the current CPAP shortage, we’re doing our best to offer solutions to offset the inconvenience of the Philips recall and allow you to continue your treatment.

Your health is our number one priority.

Call us on the hotline
Recalled machines: Dreamstation go, SystemOne and Dreamstation 1 CPAP machine

What devices are affected?


Machine Type
Machine Series
CPAP + BPAP
  • SystemOne (Q-Series)
  • DreamStation
  • DreamStation Go
  • REMstar SE Auto

Please note the recently launched DreamStation 2 is not affected by the issue.

Click here for the full list
Quick link to register your device
Devices unaffected by the Philips recall: Airsense 10 for him, Airsense 10 for her, Dreamstation 2, SleepStyle

What devices are NOT affected?


This recall does NOT affect the DreamStation 2, Resmed AirSense 10 or the Fisher & Paykel SleepStyle 

Apnea Health is aware that some patients will want to replace their Philips device with another manufacturer’s device rather than wait for Philips’ replacement or repair procedure to be implemented.

Please note that delays are to be expected, given that some of the replacement devices are currently out of stock. You can pre-order our low-cost CPAP options in our online boutique or you can register to receive a notification when your item is restocked.

Machine Type
Machine Series
CPAP + BPAP
  • Airsense 10 (for Him and for Her)
  • DreamStation 2
  • SleepStyle
Visit our online boutique
Philips Respironics Serial Number

How to determine if your device is recalled


Using your device’s serial number, you can verify if your device is affected and then register your machine to be repaired or replaced.  By registering with Philips, you’ll receive information directly from the manufacturer at the same time we do.

You can find the serial number on the bottom or the back of your machine depending on the model you have.

 

Register your device
Dreamstation with repair tools

Will the devices be repaired or replaced? How long will it take?


Presently, Philips hasn’t indicated if the CPAP will be refurbished by replacing the sound dampening foam or if they’ll replace the machine altogether. Our Philips representative believes DreamStation Pro devices will be replaced, while older CPAP models will probably be refurbished. Philips plans to address all affected devices as quickly as possible, but because of the number of affected units worldwide, it’s likely to take at least a year.

At Apnea Health, we’re providing Philips with all the information they need to replace our patients’ CPAPs, but we strongly recommend that you also register your device directly with Philips to hasten a resolution.

Register your device
Male doctor with stethoscope

What’s the advice for patients?


The relevant medical associations for respiratory diseases, along with health authorities around the world, recommend continuing treatment and consulting your physician.

While waiting to speak with your sleep specialist, we encourage you to consult the recommendations of the American Thoracic Society (ATS):

For patients on Bi-level PAP and CPAP devices who have severe breathing difficulties, or were very sleepy during the daytime before treatment, have significant pulmonary, cardiovascular or neurologic comorbidity, or who work in safety-critical positions (e.g. professional drivers, pilots, heavy equipment operators), we would recommend that they not stop their prescribed therapy until first discussing with their physician.

Do not panic! If you’re using a DreamStation and you haven’t been consistently cleaning it with an ozone cleaner, the problematic foam in your device will not have degraded and therefore, the risk of skin irritation, eye irritation, headaches and asthma is very low.

If you have an alternative CPAP, by all means use it. If you find bits of black foam in your hose, water chamber or mask, we recommend you stop using your Philips Respironics device immediately.

Apnea health employee with patient

What’s Apnea Health doing about this recall?


Since hearing the news, we’ve been in daily communication with Philips Respironics to understand what aid we can provide our patients.

We’ve completed all steps currently available with Philips to help our patients move forward in the process.

We’re standing by, ready to help Philips Respironics technologically or logistically to speed getting help to our customers. As new information and options become available, we’ll adapt our operations accordingly.

We’ve notified all our customers affected by the recall through email, newsletter, and on social media. Those we can’t reach by digital means will receive a snail mail notice.

Each day, more information becomes available. We’ll continue daily checks with the Philips Respironics team to ensure we’re doing everything possible to help our customers through this recall.

As we learn more, we’ll update our customers via email, and inform the CPAP community at large using this blog.

Airsense 10 cpap machine

Global CPAP shortage


With the recent recall of Respironics units, the CPAP world has temporarily lost a major CPAP supplier. The DreamStation is no longer being produced, and the new DreamStation 2 is already set to pre-order due to demand.

This has put a lot of pressure on CPAP manufacturers like Resmed and Fisher & Paykel. These competitors are having trouble meeting demand for CPAP machines and they’ve stopped accepting new orders. Consequently, across North America, we are experiencing a CPAP shortage without a definite end.

Even so, we want to let you know that we still have stock of our most popular machines, including the AirSense 10, the AirMini Travel CPAP and the SleepStyle from F&P, and we’re reserving these CPAPs for our in-clinic patients in Greater Montreal.

Please note that CPAP masks, accessories and replacement parts have NOT been affected by the CPAP shortage.

Visit our online boutique
Get a quote from us
Respiratory therapist speaking to patient about their CPAP treatment

Can I buy or rent a CPAP presently?


Rentals? No, unfortunately, because of the CPAP shortage, CPAP rentals and trials are limited to patients referred to us by our sleep specialists.

Purchase in-clinic? Yes, we still have stock of the AirSense 10, the AirMini Travel CPAP and the SleepStyle from Fisher & Paykel; however, quantities are limited and they’re reserved for patients who make an appointment at one of our 9 clinics in Greater Montreal.

Purchase in our online boutique?  No, with the current CPAP shortages, it’s not possible. You can however register to be notified when stock becomes available, or you can pre-order your machine.

CPAP masks and accessories and replacement parts have NOT been affected by the CPAP shortage.

Register for stock availability
Register for CPAP rental

Pre-order a CPAP from us online or be notified when stock is available

Resmed Auto CPAP AirSense S10 for him

Airsense (for him)

1995.00$

Register to buy
Resmed Auto CPAP AirSense S10 for Her

Airsense (for her)

1995.00$

Register to buy
Fisher & Paykel SleepStyle

SleepStyle

1995.00$

Register to buy

Register for Stock Availability and Get a Quote from Us













    Watch our Facebook Live videos on the recall

    Watch our Facebook LIVE broadcast with Kim and Khaoula as they discuss the recall and take your questions. Chat with us on LIVE! We’re here to help you.

    This entry was posted on June 14th, 2021 at 7:53 pm and is filed under News.

    Tags: Everything CPAP
    Related posts
    Man sleeping with his Prisma Smart max CPAP
    Prisma SMART Max Auto CPAP Now Available
    July 4, 2022
    what is EPR thumb en
    What Is EPR? | Customizable CPAP Comfort Settings
    August 3, 2021
    Resmed AirSense 10 CPAP machine with slimline tubing
    The AirSense 10 Auto CPAP puts you comfortably in control
    August 2, 2021
    Shortcodes Ultimate
    Subscribe to our newsletter
    Read our blog posts
    Watch our videos
    Apnea Health

  • info@apneesante.com


  • Find a clinic


  • Careers


  • 1-800-727-8748

  • Copyright © 2022 Apnea Health
  • Apnea Health provides this online information for education and communication purposes only and it should not be construed as personal medical advice.Information published on this website is not intended to replace a consultation with a physician regarding your medical care. Apnea Health disclaims any and all liability for injury or other damage that could result from the use of information obtained from this site.

    EPWORTH ADMIN

  • accredited with commendation - ACCREDITATION AGRÉMENT CANADA